Shipping Policies

Shipping Policy

Thank you for shopping with us! We are excited to get your purchases to you quickly and efficiently. Here's what you need to know about our shipping process:

Free Worldwide Shipping

We offer free standard shipping on all orders worldwide — no minimum purchase required!

Delivery Timeframe

Your order will be delivered within 8–14 business days, depending on your location.

Processing Time

Please allow 1–2 business days for processing and packing your order before shipment.

Tracking

You will receive tracking information via email once your order has shipped, allowing you to stay updated on the status of your package in real time.

Delivery Areas

We ship to all countries worldwide, including the United States, Canada, Europe, and other international regions.

Delivery Schedule

We ship orders Monday–Friday, excluding weekends and U.S. federal holidays.

Important Notes

• Delivery times may vary due to circumstances beyond our control (e.g., customs delays, weather conditions, or courier disruptions).
• We ensure all packages are shipped securely and tracked until delivery.

Returns & Right of Withdrawal (EU/UK Customers)

If you are located in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

How to Exercise Your Right

To exercise your right of withdrawal, please contact us within 14 days of delivery at support@drysteppro.com and include the following:

• Your full name and order number
• The items you wish to return
• A clear statement that you are exercising your right of withdrawal (you may request our withdrawal form)

Return Shipping & Refunds

• Once we acknowledge your request, we will provide the return instructions and return address.
• Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
• Items must be returned in their original condition within 14 days after you notify us of your withdrawal.
• Upon receiving the returned goods, we will refund the amount you paid for the product(s) and, where applicable, the cost of standard delivery as required by law. Any additional delivery upgrades you selected (e.g., express shipping) are not refundable.

Non-EU/UK Returns

For customers outside the EU/UK, please contact us at support@drysteppro.com to request a return authorization and instructions. Our team will assist you with the next steps.

Cancellation Policy

Orders cannot be cancelled once they have been processed or shipped. However, you may request a cancellation within 24 hours of placing your order by emailing support@drysteppro.com. Your request is considered timely based on the timestamp of your email. We will do our best to accommodate your request if the order has not yet entered the shipping process.

Contact Us

If you have any questions or concerns about your shipment or returns, please contact us at support@drysteppro.com. Our customer support team is always ready to assist you.

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